Privacy Policy

1. Introduction

Welcome to premiumclients.ai (the "Website"), operated by Strategic Growth Ventures, S.L. ("we," "us," or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to secure it. By using our Website, you agree to the data practices described in this policy.

2. Information We Collect

3. How We Use Your Information

• Provide Services: Facilitate access to our Website features, AI agents, or marketing modules.
• Improve & Personalize: Analyze user behavior to enhance Website functionality and tailor communications.
• Communication & Support: Respond to your queries, feedback, or complaints.
• Marketing & Promotions: Offer newsletters, promotions, or event invitations if you've opted in.
• Legal & Security: Detect and prevent fraud, spam, or other malicious activity.

4. Legal Bases for Processing

If you are located in a jurisdiction that requires a legal basis for data processing (e.g., the EU under GDPR), we rely on:

• Consent: When you opt in to receive marketing communications or AI agent suggestions.
• Legitimate Interests: For improving our Website, ensuring network security, or conducting analytics.
• Contractual Necessity: When we process data to provide the services you've requested.
• Legal Obligations: When required to comply with laws or lawful requests.

5. Data Sharing & Disclosure

We may share your data with:

• Service Providers: Hosting providers, analytics companies, marketing platforms.
• Specific processors we use: Google Analytics (usage statistics, only with your consent), Meta Pixel (advertising measurement, only with your consent), and GoHighLevel (managing consultation requests and email communication).
• Affiliates & Subsidiaries: Entities under Strategic Growth Ventures, S.L. control.
• Legal & Regulatory: To comply with legal processes or respond to lawful governmental requests.
• Business Transactions: In the event of a merger, acquisition, or asset sale.

We do not sell, rent, or otherwise share your personal information with third parties for their direct marketing unless you explicitly consent.

6. International Data Transfers

Your personal data may be stored or processed outside of your jurisdiction, including countries that may not offer the same level of protection. In such cases, we implement appropriate safeguards (like standard contractual clauses) to ensure your information remains protected.

7. Data Retention

We store personal data only as long as necessary to fulfill the purposes stated in this Policy, unless a longer retention period is required by law, regulations, or to protect our legitimate interests.

7a. The website assistant

Our website offers a chat assistant that answers questions from the content of this website and, if you choose to, takes your contact details for a follow-up. Conversations are processed on our own systems and by the language model provider we use to generate answers; they are not shared with any other third party and are never used for advertising. Everything you type, including the details you give in the chat form, is kept as part of the conversation for the retention period. Your contact details are passed to our team and used to contact you only after you confirm this in the chat; if you decline, they are removed from the conversation. Conversations are deleted automatically after the retention period set by us (90 days by default), and you can ask us to delete them earlier at any time. The assistant works without marketing cookies.

8. Security Measures

We use industry-standard security safeguards to protect your data from unauthorized access or disclosure. These measures include:

• Encryption of sensitive data in transit.
• Access Controls: Restricted system access based on business needs.
• Regular Security Reviews: Monitoring for vulnerabilities and promptly applying fixes.
• In-house Servers & Hosting: We host sensitive data and train LLMs on our own local servers.

9. Your Rights & Choices

Depending on your local laws, you may have the following rights over your personal data:

• Access & Correction: Request a copy of the personal data we hold about you and correct any inaccuracies.
• Deletion: Ask us to erase your data (subject to certain exceptions like legal requirements).
• Data Portability: Obtain a machine-readable copy of your personal data.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Object or Restrict Processing: Under specific conditions, request we limit or cease certain data processing activities.

10. Links to Other Websites

Our Website may contain links to external sites or services operated by third parties. We are not responsible for the content, privacy practices, or data handling of those websites. We encourage you to review their respective privacy policies.

11. Children's Privacy

Our services are not directed toward individuals under the age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in technology, legal requirements, or business operations. When we do, we'll update the "Last Update" date at the bottom of this page.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

[email protected]