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00 / Solution

Intelligent automation that runs in production, not in a pilot

We design, build and operate the agents and automated workflows that handle your repetitive requests, documents and handovers: intake, support, back office and reporting, in every language you sell in. Connected to your CRM, ERP and inboxes, with EU data handling and human review where the risk requires it.

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At a glance

You get systems with owners, logs and quality checks, not a demo. One team maps the process, builds the automation, integrates it and keeps it accurate month after month.

  • 01Hours of manual handovers removed every week
  • 02Faster response times without adding headcount
  • 03Compliant, auditable AI your team can supervise
  • Four-step method, one accountable team
  • Built into your existing CRM, ERP and tools
  • European team, EU data handling, GDPR by default

01Who this is for

Built for teams that have outgrown patchwork

Automation pays off where volume, response time and consistency matter. These are the teams we typically work with.

  • 01

    Teams handling a high volume of repetitive requests, documents or messages that follow a pattern.

  • 02

    Companies that ran pilots with chat tools and now want systems that run reliably in production.

  • 03

    Service and operations leaders who need faster response and more capacity without a matching rise in headcount.

  • 04

    Regulated businesses that need control, logs and EU data handling from day one.

02What we build

Concrete deliverables, not a menu of hours

Every engagement is scoped as a set of working systems. This is what typically ships.

  • 01

    Agents for intake, service and sales

    Assistants that answer, qualify, book and update your systems, and hand over to a person with full context when needed.

    • Intake and qualification agents for email, web forms and chat
    • Support agents that answer from your own knowledge base and hand over cleanly
    • Sales assistants that prepare calls, follow up and keep the CRM up to date
    • Voice and messaging agents that book, confirm and remind, in your languages
  • 02

    Automated workflows

    The work between systems: documents read, records updated, approvals routed and reports delivered without manual steps.

    • Document processing for invoices, contracts, forms and claims
    • Back-office automation across CRM, ERP, email and file storage
    • Approvals and exceptions routed to the right person with the context attached
    • Reports generated and distributed automatically on schedule
  • 03

    Knowledge and internal assistants

    Your documents, tickets and data made answerable for your own teams, with quality monitored over time.

    • Private knowledge bases over your documents, tickets and data
    • Internal assistants for sales, service and operations teams
    • Search and summarisation across systems
    • Evaluation sets and quality monitoring so answers stay right as content changes
  • 04

    Governance and compliance

    Built in from the start, so the system passes review with your DPO, your auditors and the EU AI Act.

    • EU AI Act classification, documentation and transparency notices
    • EU hosting, data minimisation and retention rules
    • Human review steps wherever the risk requires it
    • Logging, audit trails and access control for every action
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03Integrations

Built into the tools you already run

We do not replace what works. We connect to it, and only replace what holds you back. A selection of the platforms we integrate with:

  • OpenAI
  • Anthropic
  • Azure OpenAI
  • Mistral
  • Google Gemini
  • n8n
  • Make
  • Zapier
  • HubSpot
  • Salesforce
  • GoHighLevel
  • Pipedrive
  • Odoo
  • SAP Business One
  • Twilio
  • WhatsApp Business
  • Slack
  • Microsoft Teams
  • Gmail
  • Outlook
  • SharePoint
  • Google Drive
  • Notion
  • PostgreSQL

Not listed? If it has an API or an export, we can work with it.

04What changes

What you win, and what you stop losing

You win

  • Replies in minutes, at any hour

    Enquiries and requests are answered or triaged immediately, in every language your clients write in.

  • Capacity without matching headcount

    Volume grows while the team stays the same size, because the routine work no longer lands on a desk.

  • Every request handled the same way

    Same standard, same tone, same checks, with a log of what was done and why.

  • Specialists on judgement, not copy-paste

    Your best people spend their time on the cases that need them, with the context already prepared.

You stop losing

  • Backlogs in shared inboxes

    Requests are classified, answered or assigned as they arrive, so nothing waits for Monday.

  • Re-keying between systems

    Data flows from document to system to report without anyone typing it twice.

  • Enquiries lost outside office hours

    Evening and weekend enquiries get a first answer within minutes, are qualified and are booked into the calendar instead of waiting for Monday.

  • Pilots that never reach production

    Every automation is scoped for production from day one, with an owner, monitoring and a rollback path.

05Use cases

Where it lands in your organisation

The same system takes a different shape per department and per industry. A few examples of what we have built or scoped.

DepartmentClient service

First-line answers, ticket triage and follow-up in five languages, with a clean handover to the team for anything unusual.

DepartmentSales

Inbound qualification, meeting booking, call preparation and CRM hygiene without a single manual update.

DepartmentFinance

Invoice capture, matching against orders, approval routing and exceptions surfaced to the right person.

DepartmentHR and operations

Onboarding checklists, document checks and an internal helpdesk that answers policy questions from your own handbook.

IndustryReal estate

Enquiry handling across portals, viewing scheduling and follow-up until the visit, in the buyer's language.

Industry page

IndustryHealthcare

Appointment reminders, intake forms and secure patient messaging, built to EU data rules with review steps where required.

Industry page

06How we work

Four steps from first audit to a system that keeps improving

  1. Typical timeline: 1 to 2 weeks

    Map

    We map the process step by step, measure volumes and exceptions and decide together which parts to automate first and where a person must stay in the loop.

  2. Typical timeline: 2 to 3 weeks

    Architect

    Architecture, model choice, data flows, guardrails and evaluation criteria are written down, including the EU AI Act classification.

  3. Typical timeline: 4 to 10 weeks per process

    Build and integrate

    Build, integrate and test against real cases, then release to a controlled group before the full volume, with monitoring live from day one.

  4. Typical timeline: Ongoing, monthly report

    Operate and optimise

    Quality reviews, retraining on new content, model updates and a monthly report on volume, accuracy and time saved.

07Engagement model

Three ways to work with us

Most clients start with a scoped build and keep us on as their operating partner. Each model has one accountable team and a monthly report.

  1. 01

    Automation sprint

    One process automated end to end in weeks, with measured results. Best to prove the approach on a real bottleneck.

  2. 02

    Department programme

    A prioritised roadmap of processes delivered in order, one team, one backlog. Best for a service, sales or operations department.

  3. 03

    Operated agents

    We run the agents for you: monitoring, quality, updates and improvement each month, with a named owner on our side.

Keep exploring

Related pages

10Questions

Frequently asked questions

How do we know which processes to automate first?
In the Map step we measure each candidate process: volume, time per case, error rate, exceptions and the cost of delay. The first automations are the ones with high volume, clear rules and a measurable outcome, so the first monthly report can show the result in hours saved and response times.
How accurate are the agents, and what happens when they are wrong?
Every agent is tested against a set of real cases before it goes live and monitored against that set afterwards. Where the risk requires it, a person reviews the output before it leaves the building. When an agent is unsure, it hands over to a colleague with the full context instead of guessing. Accuracy is reported monthly.
Where does our data go, and is it used to train models?
We design the system so your data stays in the European Union, under agreements that exclude training on it. We choose models and hosting per case, including EU-hosted options, apply data minimisation and retention rules and log every action. The setup is documented so your DPO and auditors can review it.
Are the systems compliant with the EU AI Act?
Each system is classified under the EU AI Act in the Architect step, documented accordingly and given the transparency notices and human review steps the regulation requires. We keep the documentation current as the rules and the system evolve.
Can the agents work in several languages?
Yes. The agents answer in the language the client writes or speaks in, with the tone and rules you define. Quality is tested per language, not assumed from the English version.
Which systems can the automations connect to?
CRM, ERP, email, telephony, messaging, document storage, accounting and internal databases, through their APIs or through orchestration platforms where that is more practical. If a system has an API or an export, it can be part of the flow.
How long does it take to get an automation live?
Map and Architect take three to five weeks together. A single process is then built, tested and released in four to ten weeks, first to a controlled group and then at full volume. A department programme delivers processes one after another in the same rhythm.
How is the work priced?
An automation sprint or a department programme has a fixed price based on the blueprint. Operated agents are a monthly fee that covers monitoring, quality reviews, updates and improvements. Model and platform usage is billed at cost in your own accounts, so you see exactly what each process costs to run.
Will this replace our team?
In practice it changes what the team spends its time on. Routine requests, re-keying and first-line answers move to the system; the people move to the cases that need judgement, relationships and exceptions. Most clients use the capacity to grow without hiring at the same pace, not to cut.
We ran a pilot that never went to production. What went wrong?
Usually the pilot had no integration, no owner and no quality measurement, so nobody could sign off on running it at volume. We scope every automation for production from the start: connected to your systems, with monitoring, a rollback path and a named owner on both sides.

Next step

Find out which processes to automate first, and what it would change

In a 30 minute strategy call we look at your current setup and tell you plainly what we would build first, what it would replace and what it would take. No slides, no obligation.

  • GDPR compliant
  • 100% confidential

Tell us where it is getting stuck

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